Healthcare organizations are under great pressure to improve patient care while keeping costs under control. They also require reliable communications around the clock.

brightstack has been providing services to Community Health Centers since 2006. We understand the unique requirements of Federally Qualified Health Centers (FQHN) and associated Community Health Centers. Our goal is to provide support to these centers in order to allow them to focus on patient care, enhancing services, supporting practitioners and obtaining grants.

The recent shift to electronic health records (EHR) and open standards, combined with the need to integrate communications with business processes, has encouraged many in the healthcare community to consider unified communications (UC) systems.

brightstack is the number one provider of ShoreTel Unified Communication Systems to community health centers in New York. A ShoreTel phone system provides 99.999 percent (five-nines) reliability with no single point of failure, as well as the capability of keeping staff in touch whether they are onsite, at a remote location, or on the move.

brightstack augments the IT staff of Health Centers with Level 1 Help Desk support and Level 2 Network/System support. Our Level 1 Help Desk engineers provide end-user and desktop support to the administrative and medical staff of the centers we maintain, this includes answering Help Desk calls, responding to trouble tickets, and providing support across a number of technologies such as email, internet access, printers, EMR, PM, billing systems, remote access, VPN. Level 2 engineer engagements include Network Configuration and Management (LAN/WAN), load balancing, Citrix/Terminal Server, EMR and PM infrastructure, email systems, backup and disaster recovery, storage, virtualization, and security.

Unified Communications Platform Increases Health Center's Effectiveness

This article from Health Management Technology describeds how community health center Urban Health Plan enhanced patient service and simplified management with brightstack's unified communications systems. Read More