Education

As the demand for building a more reliable and secure technological infrastructure increases, many educational organizations find themselves facing shrinking budgets. As a leading provider of ShoreTel Unified Communications Systems, brightstack^® delivers an affordable, highly reliable and secure solution that can be implemented across multiple sites with an easy-to-use, Web-based central management system. Based on an open platform, ShoreTel solutions are highly scalable and provide feature-rich applications with the power to evolve to meet new demands.

brightstack^®’s solutions can be managed centrally, even in the case of multiple buildings and campuses spread across a regional area, helping educational institutions to stay connected in the face of major changes. All our solutions are backed by the best customer support in the industry.

brightstack^®’s Managed Services are ideal for educational institutions that need a trusted partner to help augment or expand their internal technical resources. Our Managed Services solution alleviates many of the human resource issues that a school may encounter when staffing this type of service in-house. The brightstack^® team can provide expert advice, smoother integration of technology, and best-in-class support based on both available and future technology, helping schools of all sizes to stay better connected.

As a dedicated Managed Services Provider, we have all the tools, processes, and certified engineers to be proactive, rather than reactive. brighstack’s flat-fee, comprehensive managed service programs help schools control the costs of technology. And we provide the peace of mind in knowing we are there to help 24 x 7 x 365.

IT Managers responsible for choosing technologies that ensure the smooth operation of their schools are in luck.

ShoreTel’s distributed UC platform provides a unique foundation for hosting enhanced solutions that specifically improve the efficiency and productivity of operations in K-12 Schools and Colleges and Universities alike.

ShoreTel’s open architecture allows for the integration of extended applications built in-house or by best-of-breed technology partners. Moreover, customers are fully empowered to develop their own custom solutions by leveraging the tools and support available through the ShoreTel Innovation Network.

Education IT Managers should consider the Integrated Applications highlighted below and determine if these might uniquely suit their needs. For a complete list of possibilities you can also periodically reference ShoreTel’s steadily expanding Catalog of Integrated Applications.

Outbound Campaign IVR Application: Automated notification calls for attendance updates, snow days, upcoming registration deadlines and many more.

ShoreTel Voice Forms IVR: Allow students and parents to fill forms by telephone. Combined with speech to text capabilities such as those available from Mutare (see below,) such forms can then easily be processed further, all without involving human administrators.

Emergency Notification: Desktop screen pop and telephone call based alerts that an Emergency or Advisory number has been dialed, sharing location information to allow school staffs to mobilize an internal response to urgent situations.

Call Handling Mode Schedule: Block or allow calls to classroom phones based on a pre-defined schedule.

Call Handling Mode Override: Allow authorized individuals to override call blocking in order to reach teachers in classrooms.

Enhanced Paging: Distributed, batch mode audio and textual paging to hundreds of ShoreTel phone sets.