brightstack® and ShoreTel have been partners since 2004. ShoreTel’s best of breed products and world-class customer service consistently receive industry awards and accolades for performance and innovation.
ShoreTel's Unified Communications (UC) capabilities are changing the way people work by integrating communications tasks currently performed with separate tools.
The ShoreTel system is a fully-distributed IP phone system with no point of failure. The days of multiple PBXs, voice mail systems, automated attendants, and ACD systems are past. With ShoreTel, the phone system is distributed, the voice applications are integrated, and the management interface is best in class.
Unified Communication is a spectrum of capabilities designed to increase productivity and collaboration among users across a variety of mediums. With a unified communications infrastructure for all sites, employees communicate faster and easier, helping boost business performance. All users are on a single system, enabling seamless reply, forward, broadcast and distribution list access. With a desktop tool for unified messaging for all users, features become usable rather than hidden behind cryptic telephone keypad sequences.
Over the long term, ShoreTel helps reduce costs company-wide with unified communication tools that streamline business processes, putting critical information within reach, and eliminating both missed calls and the need for expensive third-party conference services. Many ShoreTel customers report a return of investment within a year.
brightstack® maintains the highest level of ShoreTel certification – Orange Champion. We consistently score World Class in the customer satisfaction surveys conducted after every installation. brightstack® uses our Managed Services approach to delivery consistent, cost-effective and highly-reliable support of each ShoreTel installation we perform.
brightstack offers a full-suite of Managed Services ideal for organizations that don’t want to maintain an internal IT department or are looking for a trusted partner to help augment internal resources.
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