brightstack® and ShoreTel have been partners since 2004. The ShoreTel system is a fully distributed IP phone system with no point of failure. Call control is distributed to intelligent gateways - called voice switches - and voice applications, including voicemail and automated attendant, run on standard server hardware from anywhere on your IP network. The result is a single-image system across all geographies, with complete feature transparency. The days of multiple PBXs, voice mail systems, automated attendants, and ACD systems are past. With ShoreTel, the phone system is distributed, the voice applications are integrated, and the management interface is best in class. brightstack® has a ShoreTel demo center in New York, NY (New York City).
brightstack® is proud to be an Orange Certified Partner, the highest level of certification in the ShoreTel Partner program. Additionally, brightstack® has received the World Class Customer Satisfaction award on all customer surveys conducted between October 2009 and December 2009. The honor was given by ShoreTel to brightstack® in recognition of brightstack®’s World-Class customer satisfaction. A score of more than 90% is considered World-Class service by standards defined by the technology industry. ShoreTel surveys all of our installations on a 4 point scale, and brightstack® consistently scores 90%, quarter over quarter, since the program started in 2005.
brightstack offers a full-suite of Managed Services ideal for organizations that don’t want to maintain an internal IT department or are looking for a trusted partner to help augment internal resources.
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