September
Newsletter
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brightstack TECHNOLOGIES September, 2007
Traxi Tehnologies
Opens New Office brightstack TECHNOLOGIES Opens New OfficeOur new address is 474 Seventh Avenue, 5th Floor, New York, NY, 10018. Our phone numbers remain the same. Additionally, we have augmented our operations with a new datacenter presence. As always, if you need support, call 212-812-9450, option 1, or email support@brightstack.com brightstack TECHNOLOGIES is a Managed Services Providerbrightstack TECHNOLOGIES is a Managed Services Provider. As such, we use a Managed Services platform to deliver reliable, cost effective, predictable and consistent technology support. Our programs cover networks, servers, desktops/laptops, help desk (user), applications, disaster recovery, 24/7 monitoring, detailed reporting, customer portal access and many other features. Most importantly, it is our certified, dedicated and knowledgeable team which drives our Managed Services practice. Our goal is to constantly increase the value we provide to our clients while lowering their costs. Our process starts with an initial assessment. To schedule your assessment, please contact ttsales@brightstack.com or call 212-812-9450 option 2. Microsoft, ShoreTel and brightstack TECHNOLOGIES present Unified CommunicationsCome join us for this very special event! We are thrilled to have Michael McCabe from Microsoft and Jerome Joanny from ShoreTel present live at the event! The event will focus on Unified Communications (UC) and how UC will enhance productivity and save money. Get ahead of the curve, come learn about UC which has evolved tremendously through 2007 and will see mass adoption in 2008! Live demonstrations of ShoreTel integration with Microsoft Exchange 2007, Office Communicator 2007, SharePoint and other components of the Microsoft Stack will be presented. As always, the event will be proceeded by a cocktail reception. To register, please visit: http://www.traxitech.com/seminar.html brightstack TECHNOLOGIES receives award for "World Class Customer Satisfaction"brightstack TECHNOLOGIES has received the prestigious "World Class Customer Satisfaction" award from ShoreTel. ShoreTel surveys every customer post installation, the surveys are then scored and averaged. brightstack TECHNOLOGIES average exceeded 90% throughout ShoreTel's entire Fiscal Year 2007. BTW, for the next 12 month survey period, we have exceeded 96%! Sign up for Managed Services, save on ShoreTelbrightstack TECHNOLOGIES is a leader in Managed Services. We offer a wide range of programs and plans which cover network, server and desktop management, help desk support, monitoring, anti-spam, anti-virus, remote backups and offsite replication. Sign up for one of our programs and receive discounts large discounts on ShoreTel equipment. The ShoreTel system is the leading IP enabled communications platform, and offering it at such high discounts shows our commitment to providing our clients with value. For more information, please contact ttsales@brightstack.com or call 212-812-9450 option 2. All fiscally responsible professionals know that a capital purchase, such as a state-of-the-art communications platform, requires due diligence to ensure the correct decision is made. Through brightstack TECHNOLOGIES ' ShoreTel Evaluation program, we take the risk out of your decision making process. Through the program, we will provide you with ShoreTel evaluation equipment FREE for up to 30 days. For more information, please contact ttsales@brightstack.com or call 212-812-9450 option 2. ShoreTel 7.0, Time to UpgradeShoreTel 7 offers Programmable Toolbars for the end user which allows them to perform many telephony and browsing operations just by clicking a button in Personal Call Manager. This feature has also been extended to the Contact Center so that end users can access call control functions and contact center operations from a single, unified interface. The Auto Find Me feature has been enhanced by automating call forwarding behavior. A call can now immediately be sent to a destination without requiring any digit entry. Additionally, Escalation Notification has been added that allows transfer of a message until it has been heard. This enables support groups to offer round-the-clock service to their customers. ShoreTel 7 allows company personalization by offering the ability to load custom ring tones on IP phones. This can allow end users to distinguish the sound of their phone from that of their neighbors' phones with a custom ring tone. ShoreTel 7.0 also has Call Pickup Groups, Mailbox full notification, Workgroup overflow and interflow. To schedule your upgrade, please email support@brightstack.com or call 212-812-9450, option 1. FREE ShoreWare Director Self-paced Training TutorialAs an added value to our TraxiCare clients, we have arranged to provide FREE ShoreWare Director Self-paced Training on your Training Extranet. Please remember that self-paced Personal Call Manager, Workgroup Call Manager, and Operator Call Manager courses are also offered at no charge, as are tutorials on all the ShoreTel telephones. You can take these courses over and over again, anytime you need a refresher. If you need help accessing your Training Extranet, contact seminars@brightstack.com Referral ProgramOur existing clients know first hand how much we value customer service. Do your friends and colleagues a favor; tell them about the best kept secret in New York – Traxi Technologies. Not only will you be doing them a tremendous service, you will also earn rewards through our referral program. We have many ways of showing our appreciation for your referrals. Make an introduction for us which turns into a new client and see how appreciative we are! For more information, please email ttsales@brightstack.com or call 212-812-9450, option 2 |
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