The information contained in this two-part guide provides a step-by-step plan to help you build a relationship with the right provider, regardless of whether you are looking to:
This documents focuses on everything you need to know to choose the right provider for the job -- as well as detailed information about subsequent steps you can take to keep this valuable relationship on the right track.
Step three: do your homework.
Evaluate candidates on the basis of meaningful business indicators. Sure, price matters. But considering that financial insecurity and employee turnover are among the most common reasons IT outsourcing relationships fail, due diligence matters even more. Here are just some of the many types of operational questions you should ask:
Step four: establish service metrics before the start of your contract. Have a quantitative measure of how things are going.
Follow through by asking your IT Service Provider to report on these kinds of metrics on a regular basis:
In addition, you should expect your Provider to submit documentation that confirms that proactive maintenance tasks are performed on a regular basis to ensure that your network is running well.
brightstack offers a full-suite of Managed Services ideal for organizations that don’t want to maintain an internal IT department or are looking for a trusted partner to help augment internal resources.
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