Gartner Positions ShoreTel In The “Leaders” Quadrant Of The Magic Quadrant For
Unified Communications For Midsize Enterprises, North America
ShoreTel®, the leading provider of brilliantly simple phone systems and
unified communications (UC) solutions, today announced it has been positioned by
Gartner®, Inc. in the “Leaders” quadrant of the “Magic Quadrant for Unified
Communications for Midsize Enterprises, North America.”[i]
This is the first Magic Quadrant focused on UC for the midsize enterprise in
North America, with Gartner evaluating 10 UC solution providers targeted to
midsize businesses, defined as companies with between 100-999 employees.
“Completeness of vision” evaluation criteria included market understanding,
marketing strategy, sales strategy, and vertical industry strategy. “Ability to
execute” evaluation criteria included product/service, sales execution and
pricing, and customer experience.
“We believe our leadership position in the midsize enterprise UC Magic Quadrant
is confirmation of the breadth and strength of our solution portfolio for
on-premises customers in North America as well as our strong ecosystem of
channel partners,” said Mark Roberts, CMO of ShoreTel. “We have a reputation for
quality, reliability and solutions that just work, and we’ve always been
laser-focused on the midsize enterprise market. We feel this is the group
leading the innovation in UC and the most likely adopters of hybrid solutions.
“We continue to innovate while we execute on our product roadmap, and with the
upcoming launch of ShoreTel Connect we will deliver a new platform that will
further enhance our market position.”
Gartner defines a Unified Communications solution as one that comprises six
areas: telephony; conferencing; messaging; presence and IM; clients; and
ShoreTel’s robust telephony, audio/web conferencing, collaboration and mobility
capabilities are recognized by customers and channel partners alike as being
easy to use, deploy and manage. ShoreTel is powering today’s always-on workforce
with flexible communications solutions that eliminate complexity, reduce costs
and improve productivity.
To read the full Magic Quadrant, please
[i] Gartner “Magic Quadrant for Unified Communications
for Midsize Enterprises, North America” by Megan Marek Fernandez, Sorell
Slaymaker, May 5, 2015.