ShoreTel Newsletter April 2015

ShoreTel Newsletter
ShoreTel Newsletter  April 2015
Welcome to the April edition of brightstack's ShoreTel newsletter! The purpose of this newsletter is to keep you informed of the latest enhancements available from ShoreTel. We hope you will find this information useful and will help you become more productive and get the most value from your system with brightstack! For more information on any of these items reach out to your account manager or reply to this email or call us at 212-812-9450 option 2.

Enabling Successful Migrations to the Microsoft Cloud


Computer Integrated Services (CIS), brightstack and Microsoft invite you to join us for an engaging educational discussion about the future of business technology. Experts from both organizations will discuss the transformative power of leading-edge cloud solutions for business, and share case studies for businesses that have begun to sail on the Microsoft Cloud.

Why Migrate to the Cloud?
• Cost Savings
• Greater Business Agility
• Reduced IT Complexity
• Ease of Maintenance

All registered attendees will be entered to win a Microsoft Surface 3!

Microsoft's vision for the cloud in the enterprise is focused on preserving an organization’s scarcest resource – human attention. The power of a cloud platform lies in its unparalleled ability to seamlessly orchestrate an individual’s digital work and life experiences so that people can do more and achieve more.


The event will take place Wednesday, April 29th, 2015 from 2:30 PM to 6:00PM (EDT)

Follow the link to register:  Enabling Successful Migrations to the Microsoft Cloud

ShoreTel Network Services Now Available for ShoreTel Sky Customers


Recognizing that many cloud customers do not have fully staffed IT departments to support the corporate data network, ShoreTel today announced it has expanded its Network Services Portfolio to ShoreTel Sky® customers. ShoreTel identified the need for data networking services with on-premises customers and began offering services for them in Fall 2013. Now, ShoreTel is offering network services to cloud customers to ensure their IP networks are designed and configured for optimum performance when supporting their ShoreTel Unified Communications solutions. These services are complementary to the services offered by ShoreTel’s channel partners.

ShoreTel Sky Network Services offers a comprehensive portfolio of customer data networking services including Network Design Validation, VoIP Readiness Assessment, WLAN VoIP Readiness Assessment, Network Delivery, and Network Diagnostics.

“Leveraging the proven methodology and best practices from ShoreTel Professional Services teams and our certified Champion Partners, the ShoreTel Network Services Portfolio offers a robust and flexible array of data network assessment, diagnostic and implementation services that ensure cloud customers have the best user experience and ultimate reliability,” said Bharath Oruganti, senior vice president of services and operations at ShoreTel. “We’ve seen tremendous demand for these services from premises customers and ShoreTel Sky customers have been equally vocal. Together with the expertise of our channel partners and these additional data networking services, we further enable brilliantly simple communications for cloud users.”


Click here for more details

The Network Checkup You Can’t Afford to Miss
Similar to a regular doctor’s checkup, you need to frequently test your network to make sure voice services are clear, video isn’t jittery and emails are reaching their destinations. Unified communications (UC) monitoring tools do just that and alert you to real and potential problems. Scheduling these tests on a regular basis will let you know when sensitive voice and video services are under-performing and making your organization look unprofessional.

As our options for communicating have gotten better, ensuring a superior experience for UC has become considerably more difficult. People are using smartphones, laptops and tablets over both wired and wireless networks, and you need to understand what they are experiencing on your network. These four tips will ensure that your UC services, either from the cloud or on premise—pass their hearing, seeing and reading tests with honors.

Complete a network assessment test prior to deploying UC. A network assessment quickly identifies if your infrastructure can successfully support essential voice and video services. With a network assessment service, an engineer monitors your network for several days so you will know exactly what changes are needed to make your network UC ready.

Review bandwidth capacity at branch offices. Your branch office communications can create bottlenecks on the network connecting your data center and offices. Consider the number of workers and the UC services they use — including voice, video and collaboration — and add bandwidth as needed. For voice, bandwidth will depend on the number of simultaneous calls. If you’re adding video, you should be aware that video could consume 10 times more bandwidth than sending email or other files. You will want to allocate a specified amount of bandwidth per link to support the anticipated number of simultaneous voice or video calls.

Assure the experience with quality of service and WAN optimization. Organizations have habitually avoided quality of service (QoS) and opted for adding bandwidth to make network congestion problems go away. However, you can avoid purchasing more bandwidth if you set up QoS correctly. For a multisite deployment of unified communications, using QoS across the WAN can make a big difference in the user experience. With QoS, voice and video traffic can be given priority access to network bandwidth over less sensitive traffic, such as email, backup or Web surfing. Using QoS can also help prevent packet loss and jitter for UC applications, all of which delivers the type of good experience that users expect. WAN optimization products can also help improve the user experience by reducing the bandwidth consumed for other traffic on the WAN.

Put application performance monitoring and network monitoring tools to work. There are tools that can perform ongoing, regular health checks, including ShoreTel’s easy-to-use management tools. ShoreTel’s tools enable IT staffs to manage the system from anywhere on the network. ShoreTel Director streamlines the management of all voice applications and ShoreTel Remote Monitoring portal provides an over-the-shoulder view of deployed ShoreTel services, with a user-friendly dashboard. The dashboard shows overall system status and resource utilization. An overview of health and performance of all sites and connectivity between them is also available. You can track video and voice call quality information, including packet loss, jitter and delay, and call trace to easily identify potential network issues.

Investigate Software Defined Networking (SDN). Organizations are drawn to the promise of flexibility that SDN brings to the network. Instead of isolating network resources, SDN gives organizations the freedom to move resources where they are needed. Network architecture is more simplified and opens up bandwidth capacity that was previously isolated. SDN provides UC traffic with reliable routes for optimal application performance.
ShoreTel Awarded 5-Star Rating in CRN’s 2015 Partner Program Guide

ShoreTel, the leading provider of brilliantly simple phone systems and unified communications (UC) solutions for the cloud and premises, today announced it has been awarded a 5-Star rating in The Channel Company’s CRN 2015 Partner Program Guide. This annual directory is the definitive listing of technology vendors that service solution providers or provide products through the IT channel. The 5-Star Partner Program rating recognizes an elite subset of companies that offer solution providers the best partnering elements in their channel programs.

ShoreTel has grown its channel partner program to more than 1,000 partners around the world, and recently announced that over half of its U.S. partners now offer cloud solutions. The Champion Partner Program is designed to enable solution providers to offer ShoreTel’s end-to-end UC communications products and services. The program includes mainstays such as opportunity registration, sales and technical training, MDF/marketing support and more. In addition, it offers tools and programs to increase solution provider success and profitability, such as workshops to facilitate cloud business planning and enablement, and sales professional recruiting assistance.

To determine the 2015 5-Star recipients, The Channel Company’s Research team assessed each vendor’s application based on investments in program offerings, partner profitability, partner training, education and support, marketing programs and resources, sales support and communication.

“This recognition by CRN is further support that our channel program meets the needs of solution providers and enables them to offer a unique blend of premises, cloud and hybrid solutions to power today’s always-on workforce. We’ll be making even more exciting changes to our partner program later this year that map to these flexible delivery models,” said David Petts, senior vice president of worldwide sales at ShoreTel. “ShoreTel and its partners share the same goals of delivering UC solutions that eliminate complexity, reduce costs and improve productivity.”

“Solution providers have a lot of choices when it comes to selecting vendor partners. Identifying the right vendor, with the right technologies, and the right approach can make all the difference,” said Robert Faletra, CEO of The Channel Company. “Our annual Partner Program Guide and 5-Star rating recognizes the best channel programs available in the market today to help solution providers determine which vendors deliver the best partner elements for their individual business goals.”

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brightstack publishes a ShoreTel and Technology newsletter each month to keep our users informed and up to date with the latest offerings and news.
Address: 450 7th avenue, New York, New York.
Phone: 212.812.9450 | Fax: 212.812.9451
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