ShoreTel Newsletter December 2014

ShoreTel Newsletter
ShoreTel Newsletter  December 2014
Welcome to the December edition of brightstack's ShoreTel newsletter! The purpose of this newsletter is to keep you informed of the latest enhancements available from ShoreTel®. We hope you will find this information useful and will help you become more productive and get the most value from your system with brightstack®! For more information on any of these items reach out to your account manager or reply to this email or call us at 212-812-9450 option 2.
ShoreTel Ranked Highest Vendor in Customer Loyalty, Service and Value, Finds Nemertes Study
ShoreTel, the leading provider of brilliantly simple phone systems and unified communications (UC) solutions, rates best among leading IP Telephony vendors in customer loyalty, service and value by IT professionals, according to a recent Nemertes Research report.

For Nemertes’ 2014 Unified Communications and Collaboration PilotHouse program, 500 IT decision-makers and influencers (of U.S.-based companies, some with global presence) were asked to identify, rate and weight their primary providers in various areas including IP Telephony and integrated Unified Communications. Weightings and ratings were combined with Nemertes’ assessment scores for provider strategy and financial viability. Results were segmented into Midmarket (consisting of businesses with fewer than 2,500 employees) and Enterprise (consisting of businesses with more than 2,500 employees) to provide the Nemertes Lighthouse rankings, which are part of the PilotHouse program.

In the Nemertes Lighthouse ranking, ShoreTel was named the top provider overall for Enterprise IP Telephony, beating all other vendors included in this study, and also ranked highest in value and customer service.

In addition, ShoreTel ranked best in customer loyalty in more technology segments than any other vendor in the study, specifically outscoring others in Midmarket and Enterprise Unified Communications suites and in Enterprise IP Telephony. In these segments, ShoreTel had the highest percentage of customers who plan to stay with their provider for the next two years.
Create a More Mobile Workforce with ShoreTel Mobility
ShoreTel Mobility enables businesses of all sizes to integrate their employees' favorite smartphones and tablets with their existing phone system−securely, simply and cost-effectively. Employees can BYOD (bring your own device) and stay connected from any location around the world on any network—voice over Wi-Fi, voice over 3G/4G, or cellular.

ShoreTel Mobility gives iOS and Android devices the same productivity-boosting features that unify communications for workers in the office—like video conferencing with room-based systems, peer-to-peer video, web conferencing, calendar access, CRM integration, instant messaging and presence—as well as desk phone features like extension dialing, conference calling, company directory, hold and call transfer.

And ShoreTel Mobility allows users to separate their business and personal communications on a single device, a "dual persona" solution that maintains separate identities. Employees will never give a customer their personal mobile number again; instead their company number follows them from desk to field. And managers can rest easy knowing that customer lists stay with the company, not the employee.
ShoreTel Connect combines the best of on-site and cloud phone systems

The growing popularity of software as a service (SaaS) reflects the convenience, scalability, and security of cloud-based applications like email, business process apps and storage. Virtual phone systems delivered completely via the cloud, like ShoreTel Sky, are growing rapidly year-over-year as businesses recognize the time and money saved when application upgrades, maintenance, and end-user support are handled by the service provider, not by internal IT staff.

As a visionary provider of IP PBX phone systems and unified communications applications, ShoreTel sees the future of communications architecture as combining the best of two delivery methods: a hybrid cloud communications platform that delivers the resiliency, control and availability of an on-site “hardware-based” phone system with the immediacy, ease and flexibility of virtual PBX applications delivered from the cloud.

ShoreTel Connect is a gateway that integrates ShoreTel’s on-premises phone systems with applications-as-a-service delivery from the cloud. Now, you can boost worker productivity by giving them immediate access to ShoreTel Sky Scribe and ShoreTel Sky Fax, leveraging your current investment by adding new phone system functionality with no additional phone system capital expense.

The proof of success is in increased employee productivity. ShoreTel Connect for ShoreTel Sky services integrate time-saving tools that truly unify your business communications.

Free "Ask the Expert" ShoreTel Training


This FREE Online Training provided by brightstack is open to any ShoreTel Administrator or End User. Come join us for this interactive "Ask the Expert" Session. Bring all your questions and tips and tricks to share! We will have giveaways for the best tips offered to the group! 

This free event will be hosted on Thursday, January 22nd, from 1:00PM to 4:00PM (EST) Simply click here to register!
About our newsletters
brightstack publishes a ShoreTel and Technology newsletter each month to keep our users informed and up to date with the latest offerings and news.
Address: 450 7th avenue, New York, New York.
Phone: 212.812.9450 | Fax: 212.812.9451
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