Blizzard Juno, January 26-27, 2015

The National Weather Service is predicting a Blizzard starting Monday through Tuesday, January 22.  brightstack is advising our customers to take preparations ahead of the forecasted weather event.  We do not anticipate wide spread power outages, but we do anticipate interruption in travel and the ability to physically access offices throughout the impacted area.  We encourage our clients to prepare their organizations to work and collaborate remotely for the next few days.  Our recommendations are as follows:

 

1)        If you are not a brightstack communications customer, have a copy of your voice and data bills available with your account information so you can make changes to your service if necessary during any outages.

2)        We may be unable to physically access your office Tuesday depending on conditions so please make contingency arrangements with us.

3)        Make sure you have access to your domain's registrar so you can make changes to host records for your domain, specifically to aid in re-routing email should there be a power interruption and you’re on premise email server is inaccessible.

4)        If you are a brightstack ShoreTel customer and need help changing your auto attendant or greetings because of snow closures and need assistance please reach out to us.

5)        If your email is on premise in your office and there is a power outage, prepare your users to access any email continuity services (such as SpamSoap or Postini).

6)        Prepare your users to use External Assignment or Find/Me follow me features on their phones so calls can be re-routed.

7)        Create an emergency contact sheet with alternative contact information for your staff, please forward that to us.

You will be able to contact us through the same support methods (212-812-9450 option 1 or email support@brightstack.com). As a backup, we have also setup a web site to provide important updates. The website can be found here:

http://www.brightstack.com/blog/2015/1/26/blizzard-juno-january-26-27-2015

8)        Through LIfeSize, we have made available a FREE 2 week no obligation trial of Enterprise video conferencing using any number of devices.  This could aid in collaboration for a remote workforce due to closures and interruptions in travel:

https://www.lifesize.com/en/solutions/cloud/trial?partnernumber=Americas-4820

9)        Please do not hesitate to contact us should you have any questions or concerns leading up to Blizzard Juno.

 

We are hoping for the best, but planning for the worst. We look forward to helping you prepare for what we hope is a non-event.

 

ShoreTel Newsletter January 2015

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ShoreTel Newsletter December 2014

Welcome to the December edition of brightstack's ShoreTel newsletter! The purpose of this newsletter is to keep you informed of the latest enhancements available from ShoreTel®. We hope you will find this information useful and will help you become more productive and get the most value from your system with brightstack®! For more information on any of these items reach out to your account manager or reply to this email or call us at 212-812-9450 option 2.

Technology Newsletter December 2014

Welcome to the December edition of the brightstack technology newsletter! The 
purpose of this newsletter is to keep you informed of the latest technology 
news. We hope you will find this information useful and will help you to become 
more productive by getting the most value from your partnership with 
brightstack! For more information on any of these items please reach out to your 
account manager or call us at 212-812-9450 option 2.  

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Welcome to the November edition of brightstack's ShoreTel newsletter! The purpose of this newsletter is to keep you informed of the latest enhancements available from ShoreTel®. We hope you will find this information useful and will help you become more productive and get the most value from your system with brightstack®! For more information on any of these items reach out to your account manager or reply to this email or call us at 212-812-9450 option 2.

Technology Newsletter November 2014

Welcome to the November edition of the brightstack technology newsletter! The 
purpose of this newsletter is to keep you informed of the latest technology 
news. We hope you will find this information useful and will help you to become 
more productive by getting the most value from your partnership with 
brightstack! For more information on any of these items please reach out to your 
account manager or call us at 212-812-9450 option 2.

The Crypto Threat

CryptoWall is a real threat. In the last two months alone I have dealt with two different customers. The experience of having all of you files encrypted and locked away and being extorted is dreadful to say the least. In case you have not heard of this malicious bug let me fill you in. Cryptowall is what is called "ransomeware" that first manifested itself back in April of 2014.  It targets all versions of windows. The "ransomware" scans your computer and targets various files and then encrypts them with an unbreakable public key.