Senior Systems Engineer

Position Summary Senior Engineers at brightstack provide excellent customer service through the rapid resolution and documentation of complex incoming IT service desk issues, projects, and installs with attention to detail and follow-through. In this role, you will provide consultation to client, management, and staff at the highest technical level for all aspects of IT, network design and configuration. In this role, you will plan and coordinate the installation of new or modified networks and efficiently analyze complex IT problems and initiates resolutions.

Qualifications
The ideal candidate should possess a very high level of technical ability and excellent written and oral communication skills.
Bachelor degree and at least 10 years of experience in the IT field is required.
The Senior Engineer must work at the highest level of knowledge of all phases of system design and implementation.
Some certification history is required such as MCTS, MCP, MCSE, CCNA, and/or VCP. Quality customer service and work ethic are essential to maintaining client satisfaction.
Requires an in-depth knowledge of IT functions and applications, including: IT operations and security; routers, level 2/3 switches and firewalls (Cisco/HP).
Virtualized servers using VMware,VDI using View or Citrix.
SAN technologies and replication software.
SonicWALL or equivalent firewalls.
Active directory with experience in design, migrations, trusts, group policy and additional administration in a multiple domain environment.
5 Years of experience with exchange administration, installation and repair.
Expertise with servers, RAID disk storage systems, backup tape libraries with Backup Exec and Image Based Backups, Veeam, Disk-based backup, TCP/IP, DNS, WINS, Windows NT 4.0, Windows Server 2000, Windows Server 2003, Windows Server 2008, Windows Terminal Server, Citrix, Active Directory 2003 and 2008, Exchange 2003, 2008, 2010.
Knowledgeable in designing, building and maintaining data center facilities.
Knowledge/experienced designing and managing DR and backup systems.
Some experience with phone systems preferred.

Responsibilities
Serves as point of escalation for efficiently resolving complex IT issues that cannot be resolved by help desk or engineering staff or as depending on incoming tickets.
Consults at the highest technical level with client management and staff, internal management and vendors, on PC/Network design and configuration, in a single or multi-server environment.
Assumes leadership/ primary role in managing IT projects related to Network and/or System implementation, modification or expansion.
Successfully complete projects within budget, completely, efficiently and accurately with high degrees of customer satisfaction and reasonably limited impact to the customer’s network.
Installs, relocates, tests and maintains hardware and software of server/PC networks in support of a single (or multi)-vendor environment.
Performs application of systems analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specifications.
Design, development, documentation, analysis, creation, testing and/or modification of computer systems or programs, including prototypes, based on and related to user or system design specifications.
Proactively monitors performance of client Networks.
Analyzes Network problems, determines if vendor assistance is required, and initiates and coordinates corrective actions.
Interprets, evaluates and resolves service tickets pertaining to the functional operation of all installed applications, hardware and software products as needed from our clients.
Enters detailed time and notes on service tickets throughout the daily work process.
Frequently acts as project leader and provides assistance to our technical staff; may be involved in training to lower level Engineers and technical support staff.

Benefits
We value our employees' time and efforts. Our commitment to your success is enhanced by our competitive compensation and an extensive benefits package including paid time off, medical, dental and vision benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

Why choose brightstack
At brightstack, we pride ourselves in having an employee friendly work environment where everyone achieves financial reward and career growth. We have a very strong sense of team and take care of one another above all else. By doing so, our customers benefit from enhanced service and cost effective solutions. We make investments in training for all of our employees so they can prosper in their roles, grow in their careers and add additional value to brightstack and our client base.

About brightstack
brightstack was formed in April 2004 to be a customer focused technology services provider. We believe that building long lasting and recurring relationships with our customers requires world class solutions, sharing of strategy and vision through formal account planning, outstanding service delivery and constant innovation. We are a growing and innovative technology firm located in the heart of Midtown NYC with a 8+ year track record of success and a loyal client base. Our comprehensive solution set will create the foundation of an organization’s Technology. We are a leading Managed Services and IP Telephony provider supporting a wide range of technologies delivering service through a hosted and cloud based solution, Hardware as a Service (Haas) or premise managed.