Our clients come to us to deliver faster response time, increase network up time, boost efficiency, deploy new technologies, listen to their issues and provide solutions that work. Our team is big enough to provide expertise across multiple disciplines and small enough to focus on building satisfying customer relationships. We are confident in the services we provide. In fact, we are so confident that we offer a Happiness Guarantee.
Our certified technicians are skilled communicators committed to each client's success who take the time to understand your issues. Our team becomes a trusted and reliable member of your staff. Collectively, our team does not get sick or take vacations and we'll work 24x7 to deliver the proactive support you deserve.
brightstack®'s proven methodology is: Assess, Plan, Deploy, and Support. During the assessment phase, we gather metrics regarding the current environment and document the vision for the future. In the planning phase, we use the assessment report to design a solution. In the deployment phase, we use outstanding project management to deliver the solution. Once deployed, we support the solution. Over time, 90% of the relationship we have with our customer is spent in the support phase. Once a solution is delivered, brightstack® uses a Managed Services approach to deliver reliable, consistent and cost-effective support. Many customers come to us exclusively for support.
Our solutions are ideal for companies that either don't want to manage IT in-house or are searching for a trusted strategic partner to augment their staff. Our service offerings include Infrastructure Upgrades, IT Support and Managed Services Programs, VoIP and Unified Communications solutions. brightstack® is backed by technology partners who share our values of providing quality products and superior customer service. Our partners include ShoreTel (Orange Champion Certified), HP (Business Elite), Microsoft (Gold Partner), Cisco (Specialist), LifeSize and VMware (Enterprise Partner).
brightstack offers a full-suite of Managed Services ideal for organizations that don’t want to maintain an internal IT department or are looking for a trusted partner to help augment internal resources.
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